If you have a question you would like to see answered here, please email by clicking on the link below.

Click here to email your question
How much will it cost me to sell my dress on DanceAgain?

Due to incredibly (and unexpected) high demand, there is now a small fee to sell your dress on Dance Again. Click here to find out why and here to
go to the Fees&Charges page.
I have seen something I like, now what should I do?

Each item on DanceAgain is held by it's owner. If you have a question about an item, you must contact the owner directly. Click on the email link that
you will find in the ad to send your message. Please also read the
Buyers Question & Answer page.
What is the best way to arrange payment?

For what I think is the best and fairest way to arrange payment for an item bought on DanceAgain, please check the payment advice page.
I have just sold my solo costume, what is the best way to package it for mailing?

Click here to go to my "Packing Your Dress for Shipping" page.
I am in one country and the buyer in another, how do I arrange payment?

You have a choice here, the buyer can send you a cheque in their own currency or an international money order in your currency. Please check with
your bank first before accepting a cheque for a foreign currency amount. You will find that it will take longer to clear, sometimes several weeks and
you may be charged higher bank fees to cover the exchange. You also may be affected by fluctuating exchange rates and may not get the same
amount you expected! Your buyer will be able to obtain an international money order from their bank and have it made out for the exact amount you
both agreed on.

Paypal is also a great, secure way to send money anywhere in the world.
Click here to visit my PayPal help page and the paypal website at
www.paypal.com
for more information.
I am having a dress sent to me, should I get insurance?

YES!! Insurance doesn't cost much and could save you if the dress gets lost or damaged in transit. I think this is a very small amount to pay to protect
such a big investment.
My dress has been listed for a while now and still not sold, any suggestions?

Is your price too high? Check through all of the dress pages and have a look at what other dresses are selling for. Look for dresses of similar age
and appearance to compare. Consider adding "or best offer" to your ad and see what offers people make, this will give you a better idea of what
people would be willing to pay for your dress.

Are your photos clear? Do they show the dress at it's best? If not, try taking some new photos or even better if you have a professionally taken photo
of yourself in the dress, have it scanned and send it in. These photos always look great as they have the correct lighting and are always clear. I can
crop the photo for you so that only the dress shows. There is no charge to change your photo.

Could your description be better? Have as many details about your dress in the ad as possible. Include the age of the dress, colours, fabrics, where
it was made and by whom, describe the design and inclusions such as bloomers, headband, scrunchie, tiara etc. If you have the dress listed as "final
sale" consider changing this to "returns  accepted/negotiable", buyers are more likely to take a chance on a dress if they know they won't be stuck
with it if it isn't right for their dancer when it arrives.

Lastly, hang in there! Dress sizes vary greatly and it may take a while for someone who fits your dress to come along.
How can I work out how much it will cost to ship my dress to the buyer?

Go to the "Shipping Costs" page and use the links to find the postage calculators of many world wide postal services.
I have a dress I would like to sell, how do I get it on the site?

All the information about how to list your dress is on my main dresses page. If you still have questions or aren't sure what to do, please use the link
on the same page to email me.
My buyer has received the dress, but they aren't happy. What should I do?

You must be clear, before accepting payment for the dress, whether or not you will accept it back for a refund. If you agree to accept the dress back,
I suggest the following...

1. The buyer must inform you immediately upon the arrival of the dress that it is unsuitable and that they would like to return it.
2. Give the buyer a time limit to return the dress, I would say that if they are not happy, they must return the dress ( or have it on it's way back to you
) within 2 days of receiving it.
3. The dress must be returned to you in the exact condition it was in when you sent it.
4. If they have worn the dress, damaged it or altered it in any way, you are under no obligation to accept its return.
5. I would advise you to not refund the money until you have received the dress back and can check that it is alright.
6. If your dress was bought by someone overseas, you may like to suggest that they keep the dress in their country and re-list it for sale by changing
the email link in the ad to their own - this is a free service.. They can increase the price slightly to cover what they originally paid for shipping if they
like. Doing this will save them the cost of shipping the dress back to you. You may also have received other enquiries about the dress and could pass
on the email addresses of other potential buyers.
What does the little blue star that I see on some dresses mean?

The blue star is to show you that this dress is brand new and has never been worn, or has only been worn for the purpose of the photo.
I am a business owner/dressmaker and would like to advertise on your site, what are my choices?

Your choices are...
1. A free text only website link at the bottom of the
Dance Supplies or Dressmakers page.

2. A full ad on the Dance Supplies or Dressmakers page, with product descriptions, website and email clickable links and photo if required (Dance
Supplies page only). This type of ad is also free.

3. A Premium Ad on the
home page of the website. This kind of ad includes a custom made clickable ad button on the home page, linked directly to
your website. For more information on Premium Advertising, please
click here.
There are now so many used dress websites, even some free ones, why should I choose Dance Again?

Since Dance Again opened for business, it has grown into one of the best known places on the internet to buy and sell new or used dresses. The
site receives over
2,900 visitors a day (this is visits to the site, not page hits-some counters count each page a single visitor goes to, so one person
can record a huge number of hits thus increasing the sites counter by large numbers for each single visitor). Over 1
3,400 dresses have found new
homes through Dance Again - I do not add dresses that have sold somewhere else ie: at a feis or through another site, to my sold total. Dance Again
is advertised in Irish Dancing Magazine which brings new people to the website every day who would not otherwise see your dress. The Dance Again
Facebook page has over 1
5,500 followers and the new Instagram page, 1300 and growing every day! For more reasons why you should list your
dress on Dance Again, you only need to read the
Customer Feedback page to see why sellers and buyers continue to return to the site year after
year.
What exactly am I getting for my money?

Customer service! You get so much more than just a picture of your dress on the internet. Click here for a full explanation.
I'm not sure about using PayPal, any advice?

Yes! Please click here to visit my PayPal help page.
Apart from measurements, is there any other way to be sure a dress will fit?

This suggestion came to me from a dress seller...

Before I shipped out the actual dress, I traced the dress on a giant piece of white butcher paper. I traced the front of the whole dress showing where
the waist line fell, and on another piece I traced the back of the dress. I then cut out the tracing and sent it to the buyer in a big envelope at the cost
of less than $3. I even had scraps of fabric that matched the fabric and the colors of some of the dress.
I told the buyer to  flatten out the paper dress by using a hot iron as you would on a regular piece of clothing. * If needed you can also trace where
the designs lay at the top of the skirt or at the bottom of the bodice so the buyer can tell how the dress can be taken up or in!
Our buyer was then able to hold up the paper dress to get an idea of the length on her daughter and whether she might need to remove the bottom
lace and where the waist line fell. Anyway, it was a great idea and was very worth doing. Our buyer was happy that we did this
Is it possible to make changes to my ad once it's listed?

Yes, you can make unlimited free changes to your ad. Just email your changes and dress number to me and I will update your ad. You can reduce
your price, change your photo, description, measurements...anything.
I have received a strange email, I think it may be a scam, what should I do?

Please visit the Internet Scams page on the site for examples of emails received by sellers, an explanation of the scams and advice on what you
should do if you receive a suspect email.
I use Gmail/Hotmail/Yahoo and the email links in the dress ads don't work for me, what can I do?

If you use Outlook as your email program, you should have no trouble using the links throughout the site. If you use another program, you need to
set that mail program as your "default email program" in other words, when you click on an email link on the site, it will open up your mail program so
that you can email the dress seller. Try the following...

For Gmail users:
http://www.hongkiat.com/blog/open-email-links-gmail/

For Windows Mail users:  http://email.about.com/od/windowsmailtips/qt/et_default_mail.htm

For Yahoo Mail users:  http://email.about.com/od/yahoomailtip1/qt/et_default_mail.htm

If you use another mail program, go to Google and in the search bar type "how to make xyz my default mail program" and you will find many sites that
will give you instructions on how to do it.

For another easy way to obtain the email address of a seller without changing your settings,
click here.
I have a good photo of my daughter wearing the dress but I don't want her face showing on the website..

No problem, you can send your best photo to me and I will crop it so that only the dress shows. I do not show children's faces on the site.
I have had my listing changed but when I go back to check it, I don't see the changes..

If you see the wrong dress when you visit a page or if you change your listing, such as a new photo or price change but still see the old photo/price
when you go back to check your ad, try refreshing your screen. This will force your computer to look for the newest version of the page. Your
computer may also be set to bring up stored pages rather than the latest version of a page. You can easily change your settings in a few simple
steps to make sure you are always seeing the latest version of a page on any site.
Click here for step by step instructions.
My dress has sold, how do I remove it from the site?

Please email me with your dress number and I will put a sold sign on your dress.
How long will my dress stay listed on the site?

Once your dress is listed it stays there until it is sold *+. Nothing further to pay. Condition apply, please read below...

* If dress buyers advise me that you are not replying to emails, I will try contacting you. If you do not reply, a note will be put on your dress ad asking
you to contact me. If you still fail to contact me, your dress will be removed from the site.

+ Unfortunately some sellers do not let me know when their dress sells. Listings that haven't been updated in 2 years will be considered abandoned
and removed. To update your ad, please simply email me:
Lisa@dance-again.com. The 2 year time limit will reset each time you update your listing.

Please check your emails regularly and please let me know if your email address changes. Please reply if I email you :)
Frequently Asked Questions
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